Support that answers from your material, or hands it to a person
Your team works from one inbox. The AI answers from the knowledge base you loaded, shows where each answer came from, and passes the rest to someone who can help.
No payment details needed to get started.
Support ends up scattered
Questions arrive wherever they can, and the answer depends on who happens to be online. What was said yesterday is written down nowhere. When someone leaves the team, the context leaves with them.
What it does today
Eight pieces, all working. This is the whole list.
- 01
Unified inbox
Every conversation in one place, with a status and an owner.
Each conversation has a status and an assigned person. You can see who has it and where it stands. Nobody has to ask whether someone already replied.
- 02
AI agent with your provider
You pick the model and use your own key.
Works with OpenAI, Anthropic, Google or any compatible endpoint. The key is yours and is stored encrypted. You decide the model, the tone and the language it answers in.
- 03
Knowledge base
You upload your documents and they are ready to be searched.
PDF, Word, text or a URL. Chunked and indexed on its own. Search combines vector similarity with keyword matching, and every answer cites its source. When it finds nothing, it says so and hands over to a person.
- 04
Web chat and Telegram
Two channels, plus the portal. The Telegram bot is yours.
The chat installs by pasting a snippet and authorising your domain. Telegram connects with your own bot token: if one day you leave, the bot and its conversations stay with you.
- 05
Connectors to your system
The agent looks things up and changes them in your back office.
You describe your API —any one that speaks HTTP and JSON— and the agent uses it when needed. Who the customer is comes from the session, never from the model. Irreversible actions are approved by a person.
- 06
Portal, help centre and custom domain
With your brand, and at your address if you want it.
Your name, your logo and your colours. Whoever writes to you sees their whole thread and your published articles. You can serve it on your own domain, with a certificate in your name.
- 07
Customers, segments and campaigns
Records that fill themselves and notices to the segment you choose.
Records are created when someone writes. Segments are conditions, not lists: people enter and leave on their own. Campaigns go out over Telegram, the portal, or your own email account.
- 08
Isolation between companies
Each company data stays separate inside the database itself.
Separation is enforced with Postgres Row-Level Security, in the data layer and not only in application code. A query made on behalf of one company cannot return another company rows, even if the code gets it wrong.
What it does not do yet
Better you know now than after creating the account. This is the full list of what is missing today, and of what is missing on purpose.
- There is no WhatsApp and no Instagram. Today conversations arrive through the chat on your site, through Telegram and through the portal.
- There is no voice and no phone. What gets said out loud is not transcribed here.
- There is no mobile app. The panel is a website that works well on a phone, but there is nothing to install.
- Bulk email goes out through YOUR provider, with your domain and your reputation. Not one bulk send leaves our infrastructure, and that will not change.
- There are no «one-click» integrations with specific products and no catalogue to browse. You describe your API and the agent uses it; if your team wrote your system, it fits just the same.
- A custom domain is not immediate: we verify your organization identity and wait for a few days of use before issuing a certificate in your name.
- There is no round-the-clock support from us and no signed service level agreement. We are a small team and we answer during working hours.
Ask the product about the product
This demo runs on a knowledge base about this platform. It is the same agent that would answer your customers, with different content.
Plans
You pay for what you use: people on the team, conversations, and how much text the knowledge base holds.
| Plan | Gratis€0/month | Equipo€49/month | Empresa€199/month |
|---|---|---|---|
| Agents | 2 | 10 | 100 |
| Conversations per month | 200 | 5,000 | 50,000 |
| Knowledge base | 20 | 500 | 5,000 |
| Choose this plan | Choose this plan | Choose this plan |
Prices exclude tax. You can change plan whenever you want: the change is prorated, so upgrading charges only the difference for the rest of the period and downgrading credits it.
Compared with answering from a personal chat
No overselling. Here is what changes and what does not.
| On a personal chat | On this platform | |
|---|---|---|
| Where it is written down | On the phone of whoever replied | In an inbox the whole team can see |
| Outside working hours | The question waits until morning | The AI answers from your material and flags what it could not settle |
| When someone leaves the team | The history walks out with them | The history stays with the company account |
| Where the answer comes from | Whatever each person remembers | Text you approved, with the source in plain sight |
| Finding something from months ago | Scrolling back and trusting your memory | Searching across the whole history |
Get in touch
If something you need is missing, say so. A person reads this, not an automated mailbox.