Terms of service
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Draft for legal review. Not a final document.
Last updated: 1 September 2026.

What this service is
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Mesa de ayuda is a customer support platform with artificial intelligence. An organization («the customer») uses it to serve the people who write to them («end users»).

The customer is responsible for the content they load, the instructions they give their AI agent, and the relationship with their own end users.

Accounts and access
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Each organization has its own space, isolated from the others. The customer decides who on their team has access and with which role.

The customer is responsible for their team credentials and for removing access from anyone who no longer needs it.

What the AI does, and what it does not
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The AI agent answers with the material the customer loaded. When it finds no answer, it says so and hands the conversation to a person.

We do not guarantee that answers are correct or complete: they are generated by a language model. The customer decides what material to load and what actions to authorise, and reviews what their agent answers.

Payments
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The service is charged in advance according to the plan. Plan changes are prorated.

A failed payment does not cut the service immediately: we notify and retry for several days before taking any measure.

Cancellation and data
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The customer can cancel whenever they want. Before doing so they can export their data.

After cancellation everything of theirs is deleted: conversations, knowledge base, files and vectors. The administrative audit log is kept, because it is the proof of what was done and when.

Suspension
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We may warn, suspend or cancel a customer who breaches the acceptable use policy. Every measure is communicated with its reason and recorded.